Whirlpool Corporation                                              Saint Joseph, MI         August 2016 to Present 

Project Analyst

• Develop and modify all aspects of product literature for Cooking products marketed in North America, Canada, and globally. Included but not limited to User Instructions, Installation Instructions, Tech Sheets, Wiring Diagrams and Product Labels

• Provide technical training, guidance, and resource support for end users and departmental staff

• Assist in developing user documentation and departmental policies and procedures

• Ability to review documentation to ensure technical accuracy, compliance, or completeness, and to communicate any risks

• Adhere to codes standards and requirements - ANSI, UL, and CSA

• Work with cross-functional team members (Engineering, Consumer Usability, Safety, Codes, Graphics Supplier, Procurement, Marketing, Service, etc.)

• Understand the concepts of project planning and project management techniques to define a work plan and divide tasks/responsibilities between projects taking into account priorities, milestones and results to be achieved

• Ability to manage multiple projects and adapt to changing priorities during product testing and development

• Ability to thrive in a fast-paced, team-oriented work environment; Strong analytical thinking and problem solving skills

• Understand and document business processes and priorities; identify and address unmet opportunities and areas that need improvement

• Support engineering projects from concept through production 

 

Michigan Tech Center for Technology & Training   Houghton, MI          May 2016 to August 2016 

Technical Writer 

• Collaborated with civil engineers, software developers, and technical writers to develop documentation about road conditions

• Utilized technical writing and communication to collaborate with engineers to document processes and develop reports

• Integrated technical processes in a simplified and easy to understand way

• Problem solved and researched ways to increase usability and clarity of publications

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Finlandia University Marketing & Comm.                Hancock, MI           January 2016 to May 2016

Web Content Intern

• Completed all data migration of all former website content into manageable folders and translated and transferred the new content into the new website format using WordPress 

• Created, reviewed, and categorized new content for the university website to improve usability and clarity

• Helped promote university brand image through design and communication by creating posters and university website content

• Worked cross-functionally with a team of faculty and staff to complete initiatives in a timely manner and improve communication across departments

• Worked with Lake Effect Associates of Traverse City 

• Worked with sitemaps and page layouts

• Supported efforts to improve the websites search engine, visual aesthetics, and mobile usability

• Utilized Google analytics, SEO, to improve the website's usability 

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Michigan Tech Athletics & Career Services            Houghton, MI    September 2015 to May 2016

Graphic Designer

• Developed brochures, posters, ads, and other marketing materials to promote events, discounts, and promotions

• Created content for video board, electronic signage, social media, display cases, bulletin boards, website, and print

• Created promotional marketing materials for job opportunities offered to students

• Developed informational pieces to highlight important events during Career Fair, featured job opportunities, and professional advancement

 

Isaacson Engineering Co.                                              Iron Mountain, MI May 2015 to August 2015

Technical Writer

• Collaborated with software engineers and programmers to create a document on a GUI (Guided User Interface)

• Researched and documented a developmental software program named TMACS (Track Measurement Alignment Correction System

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Kohler Company                                                             Kohler, WI    May 2014 to December 2014

Technical Writer

• Created and managed technical publications for Kitchen & Bath Americas

• Coordinated with animation vendors and talent resourcing to develop animated installation videos

• Integrated technical processes in a simplified and easy to understand way

• Communicated successfully with local and global customers to develop technical publications

• Worked cohesively with engineers, marketing, and industrial designers to develop installation guides, service kits, and animation videos

• Problem solved and researched to increase usability, and clarity of publications, installations, and products

• Worked to reduce cost through paper reduction by finding a more efficient format

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Leadership, Volunteering, & Learning Experiences

• Continuous Improvement / Lean Experience

• Supported interviewing process with KitchenAid small appliances for technical publications position

• Supported interviewing process for Cooking technical publications position

• Supported training for multiple contract technical publications positions

• Engaged with the YPN (Young Professionals Network) and volunteered at the Senior PGA to give back to the community

• Volunteered at the 5th Annual RACERS Rescue Run 5k to honor Veterans
  Volunteered at Barbells for Boobs events to help fund-raise for women to receive free mammograms

• Active member of the Edgewater ERT (Emergency Response Team)

• Participated in RAD Self Defense Training through ERT

• Supported the Whirlpool Women’s Network by contributing to the Lifeline Meal Packing and 7 Chances to Serve on MLK Day

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Software

• Adobe Dreamweaver

• Adobe FrameMaker

• Adobe Illustrator

• Adobe InDesign

• Adobe Photoshop

• ArborText Editor

• Audacity

• Contenta (SDL cCMS)

• Gimp Shop

• Microsoft Office

• SAP (Systems, Applications, Products)

• PTC WindChill

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Content Management System

• WordPress

• Wix

• Weebly

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Programming Languages

• CSS +

• HTML

• JAVA

• VBA

• XML

 

Operating Systems

• Mac OS

• Windows

• Google Suite

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Michigan Technological University                                               January 2013 to December 2015

Scientific and Technical Communication B.S.                          Cumulative GPA: 3.71/4.00

College of Sciences & Arts                                                                  Departmental: 3.82/4.00

 

Lansing Community College                                                             August 2011 to December 2012

 

“A Community Guide to Mine Water Geothermal Heating and Cooling”,Anna, D., Blumberg, K., Garrod, A., Louie, E., Macleod, E., Masterton, A., Michaelson, M., Slagle, N., Tran, T., Warsko, K., 2015

“Intensive English as a Second Language Student Handbook”, Tran, T., 2015

“International Exchange Student Guide”, Hubble, S., Tran, T., Wall, K., 2013-2014

 

Publications are available upon request.

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Michigan Technological University

Engineers Without Borders, Grant Writer and Communicator

Community Research, Mine Water Geothermal Heating & Cooling

International Conversation Partner

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U.S. EPA P3 National Sustainability Design Expo, 2015

The Organization for the Study of Communication, Language, & Gender, 2014

D80, Engineers Without Borders, 2014

 

 

References are available upon request.